How to Order

WHAT KIND OF PRODUCTS WHICH WE PROVIDE ?

We provide a wide range of special custom furniture and decorative items

ARE YOU MADE TO ORDER?

Yes. All products are made to order. Anyway, we have a service to search the objects you require beyond our offered stuffs.

IS THERE ANY EXCLUSIVITY?

We will give our customers exclusivity for any kind of the products purchased from us if our customers concerned order in the reasonable quantities.

CAN I ORDER SAMPLE PRODUCTS?

Yes. The sample products are available to wholesalers, importers, and foreign retailers only.

CAN I ORDER MY OWN DESIGN AS SAMPLE PRODUCTS?

Yes. Your own design will be made after we are clear to understand every detail of your design, which you have provided to us.

HOW CAN I ORDER SAMPLE PRODUCTS ?

All you have to do just email us your chosen products, including product's item code and name, and we will process your enquiry soon. Sample transportation will be at buyer's account, except for your service; sample request is not free of charge.

WHEN WILL MY SAMPLE PRODUCTS BE DELIVERED ?

Soon after your sample is in the-end of production, it is ready to be delivered directly to your place if every order condition has cleared. For your information, the exact delivery time will be based on the production time and the transportation you choose, be in touch with us for more specific delivery information.

CAN YOU GIVE US C&F OR CIF PRICES ?

No, we normally work on FOB prices only. Customer has to be responsible for freight from FOB port, because you will have a cheaper from your forwarding company.

WOULD YOU ACCEPT TO PRODUCE CUSTOMERS' PRIVATE LABEL PRODUCTS ?

Yes. We are welcome but it might be charged for the extra cost.

HOW CAN I ORDER THE PRODUCTS ?

For wholesalers, importers and foreign retailers, feel free to contact, that will be pleased to assist you by e-mail.

WHAT ARE YOUR PAYMENT TERMS ?

We normally accept T/T payment. We will inform you by quotation or Proforma Invoice of the full cost of your order. Our standard term are 50% deposit with order, 50% on dispatch. You will be required to pay us your deposit when you confirm your order and the rest of the money we will keep you informed via email. We dispatch the completed order when we receive your final payment.

WHEN WILL I RECEIVE MY ORDER ?

If out of stock or made to order, we require 30 days or more that depends on the model, items ordered and quantity ordered.

WHO SHOULD I CONTACT TO DETERMINE THE STATUS OF MY PRODUCTS ORDER OR MY SAMPLE PRODUCTS?

Please email us, we will be more than pleased to provide you with information regarding the status of your order.

THE SPOLENO'S PRODUCTS I ORDERED ARRIVED WITH DAMAGE. WHAT SHOULD I DO NEXT ?

If you are a wholesaler, importer, or foreign retailer, please email us info@spoleno.com / order@spoleno.com to help you. We will identify the cause of the problem and determine the course of corrective action.