Legal & Compliance

Legal information — Spoleno

Terms, consumer rights and data protection for our Finland operations. Read the sections below for company details, cancellation rights and dispute resolution.

Company details

Spoleno

Business ID: FI12345678

VAT: FI12345678

Registered office: Mannerheimintie 12, Helsinki 00100, Finland

Phone: + (358) 40 187-24-59

Email: spoleno@hotmail.com

Languages available: English, Finnish

Terms of service

Contracts for floral services are formed upon our written confirmation (email) or upon invoice issuance. Orders for bespoke event floristry are governed by the agreed proposal. Prices and availability may change until confirmation.

Payment terms are stated on invoices. For B2C consumer orders in Finland, statutory rights apply. Invoices are issued in EUR and include VAT where applicable.

Delivery and installation terms are set per event. We maintain professional liability insurance. Liability for indirect losses is limited to the order value except where mandatory Finnish law provides otherwise.

Applicable law & disputes

Consumer rights & withdrawal (Finland)

Consumers in Finland have withdrawal rights for distance and off-premises contracts under applicable Finnish and EU law. The statutory withdrawal period is 14 days from receipt, unless an exception applies (perishable goods or bespoke floral arrangements).

To exercise your right, notify us clearly and within the statutory period. You may use the withdrawal form on this page.

EU Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/

Withdrawal form

Notes

Custom floral installations and fresh products may be exempt from withdrawal.
Returned goods must be in acceptable condition; perishable items follow specific rules.
Refunds processed within 14 days after we confirm the withdrawal and receipt of goods where applicable.

GDPR & Data protection

We process personal data necessary to provide event floristry services, including contact details, billing information and event specifics. Processing is based on contract performance, legitimate interests and consent where required.

For full details, see our Privacy Policy, which explains data subject rights, retention periods, and our data protection contact.

Data Protection Officer: spoleno@hotmail.com

Intellectual property, limitation of liability & governing law

All content, imagery and designs produced by Spoleno are protected by copyright and may not be reused without permission. Photographs and concept sketches remain our intellectual property unless agreed otherwise in writing.

These terms are governed by the laws of Finland. Disputes shall be resolved through negotiation where possible. Consumers may use the EU ODR platform linked above. For commercial disputes, Helsinki courts have jurisdiction unless otherwise agreed.

Legal contact

Legal Dept., Spoleno

spoleno@hotmail.com